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Terms & Conditions

Terms & Conditions of Sale

The following Terms and Conditions apply to all orders.  By placing an online order through the FieldServer Store, you accept these terms and conditions.


List prices are FOB factory and are subject to change without notice except where written quotations are guaranteed for specific time periods. Price prevailing at the time an order is received will apply.


U.S. and Canada Only: Credit or Debit card payment in advance.

International: The online FieldServer Store cart is not applicable for International orders. Please contact Sierra Monitor Corporation directly to place an International order.


By entering your credit card information:

  1. You are stating that you are an authorized user of the credit card and that the associated information entered (account holder name, account number, billing address, etc.) is accurate.
  2. You authorize Sierra Monitor to charge the amount you have requested to your credit card.


Prices do not include any taxes assessed by any governing body upon the manufacture, sale or transportation of the materials, and such levies will be paid by the purchaser.

Lead Time

Standard manufacturing lead times are 5 to 7 days, based on current conditions. Lead times may change due to factory capacity at time of order placement.

Shipping Instructions

Customer can select shipment via FedEx.  If a selection is not made then shipments are routed “Best Way” at our discretion.

Damage Claims

Title to all material becomes vested in the purchaser on delivery by us to the initial carrier. Customer’s claims for damage, loss, etc., must be filed against the carrier.


Orders which have been accepted by Sierra Monitor cannot be canceled except on terms that will compensate the manufacturer for all costs incurred. The cancellation charge will be a minimum of 15% of the list price of the products canceled.


All sales are considered final when shipment passes into the hands of the carrier. Returns will be accepted only as agreed in the warranty. Returns are subject to re-stocking charges which will be a minimum of 30% of the list price of the products returned by the purchaser.


All Sierra Monitor products are covered by a two year warranty, subject to exclusion of certain re-sale items. The complete warranty is provided in the respective instruction manual for each product.


For any assistance regarding your online order or procedures, please contact Sierra Monitor's sales department at 408-262-6611 or email